Who We Are

We build the email platform marketers actually want to use.

HybridMail started in 2017 in a small office in Manchester when our founder couldn't find an email tool that didn't feel like it was built in 2005. Six years later, we're a team of 52 helping 12,400 businesses send better emails.

HybridMail dashboard
Email deliverability
99.4% inbox placement

Trusted by 12,400+ teams sending 50M+ emails every month

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Our story

From a Manchester basement to 12,400 customers worldwide

HybridMail was built with a simple mission — to make professional email marketing accessible to every business, regardless of size or technical skill.

We started because we saw too many small and growing businesses struggling with tools that were either too complicated, too expensive, or both. Email is one of the most powerful channels for building relationships with your audience, but most platforms make it feel like rocket science.

So we built something different. A platform that combines the power of advanced marketing automation with the simplicity of a clean, intuitive interface. One that helps you understand your audience — not just blast messages into inboxes and hope for the best.

Today, HybridMail powers campaigns for thousands of businesses worldwide — from solo creators building newsletters to growing teams managing complex multi-channel strategies. Our customers tell us they love how easy it is to get started, and how much their engagement grows once they switch.

We believe email marketing should feel like a conversation, not a campaign. And we’re here to help you have better conversations with your audience — every single day.

Today, our 52-person team is split between Manchester, Lisbon, and Austin. We've processed 4.2 billion emails, maintained 99.97% uptime, and built the product we wished existed when we started.

2017
Founded in Manchester
12,400
Active customers
4.2B
Emails delivered
52
Team members
Leadership

The people building HybridMail

JM
James Mitchell
CEO & Co-founder

Previously led growth at Litmus. Obsessed with deliverability.

SP
Sofia Pereira
CTO & Co-founder

Ex-Spotify engineer. Wrote our original sending infrastructure.

RK
Raj Kumar
Head of Product

10 years at Mailchimp. Built our automation engine.

EH
Elena Hartwell
Head of Customer Success

Onboards every Enterprise customer personally.

Our values

Four things we won't compromise on

01 — Honest pricing

No per-contact fees, ever.

We got tired of being charged more for growing. Every HybridMail plan includes unlimited contacts. You pay for sending volume, not your success.

02 — Real humans

Support from people who've sent campaigns.

Our support team has run email programs for brands you've heard of. Average first response: 4 minutes 12 seconds, 7 days a week.

03 — Privacy first

Your data stays yours, full stop.

GDPR, CCPA, and CAN-SPAM compliant. SOC 2 Type II certified. We don't sell, share, or train on your subscriber data. Ever.

04 — Ship constantly

A new feature every two weeks.

We push updates every other Tuesday. Customer requests get a response within 48 hours, and the best ones ship within a month.

"We switched from a $4,200/month email tool to HybridMail and our deliverability actually went up. Six months in, our open rate is 38% and we haven't had a single support ticket go unanswered."

MO
Maya Okafor
Head of Lifecycle Marketing, Bloom & Vine

Try HybridMail free for 14 days.

Send up to 10,000 emails. No credit card required. No per-contact fees.